At Evercrest Export, we aim to maintain clear commercial terms and reliable product quality for our international buyers.
This Refund Policy applies to orders for rice products, including Super Basmati Rice, 1121 Basmati Rice, Arborio Rice, IRRI-9 Rice, parboiled rice, and steam rice.
Due to the nature of bulk agricultural exports, customized packaging, procurement, processing, and international shipping, refunds and cancellations are assessed according to the order status, the reason for the request, and the applicable sales agreement.
Buyers who wish to cancel an order must submit a written request as soon as possible.
Before order confirmation: No payment refund is applicable unless a payment has already been collected.
After order confirmation but before procurement or production: Cancellation may be considered subject to the agreed contract and any costs already incurred.
After procurement, processing, or customized packaging has begun: Cancellation may be restricted, and reasonable documented costs incurred may be deducted where permitted by the agreement and applicable law.
After dispatch or shipment: Orders generally cannot be cancelled unilaterally. Any exception must be agreed upon in writing and comply with applicable law.
Submitting a cancellation request does not guarantee approval.
A refund or other appropriate remedy may be considered in circumstances such as:
An order is cancelled by Evercrest Export and the buyer is entitled to a refund under the applicable agreement.
A payment is received for an order that cannot be fulfilled.
A material product discrepancy is verified against the written specifications agreed upon for the order.
Products arrive damaged, contaminated, or materially defective, subject to verification and the applicable contract.
A duplicate or incorrect payment is confirmed.
Refund eligibility depends on the facts of the case, supporting evidence, contractual terms, and applicable legal requirements.
To the extent permitted by applicable law and the agreed sales contract, refunds may not be available for:
Orders that have already been shipped and meet the agreed specifications.
Customized packaging or products procured or prepared specifically for the buyer.
Minor variations in natural rice characteristics that remain within the agreed specifications.
Delays caused by customs authorities, port congestion, shipping providers, or other circumstances outside our reasonable control.
Losses resulting from incorrect shipping details, failure to obtain required import approvals, or the buyer’s failure to comply with agreed delivery requirements.
These exclusions do not apply where a refund or other remedy is required by law or the applicable sales agreement.
If a shipment arrives damaged or appears materially inconsistent with the agreed specifications, the buyer should notify Evercrest Export in writing as soon as reasonably possible after receiving or inspecting the shipment.
Please provide:
Order or invoice reference number.
Description of the issue.
Photographs or videos showing the condition of the goods and packaging.
Relevant inspection reports, delivery records, or other supporting documentation, where available.
Where practical, buyers should preserve the affected goods and packaging while the claim is being reviewed.
We may request an independent inspection or additional evidence before determining an appropriate resolution.
Once a refund or product complaint is received, we will review the relevant order documents, payment records, shipment information, and supporting evidence.
Depending on the circumstances and applicable agreement, an approved resolution may include:
A full or partial refund.
Replacement products.
A credit toward a future order.
Another mutually agreed commercial resolution.
No particular remedy is guaranteed until the claim has been reviewed and approved.
Approved refunds will be issued through the original payment method where reasonably possible, or through another method agreed upon by the parties.
Processing times may vary depending on the payment provider, bank, currency, and international transaction procedures.
Any applicable bank fees, currency conversion differences, or other deductions will be handled according to the agreed payment terms and applicable law.
International shipments may involve freight charges, insurance, customs duties, import taxes, inspection fees, and other costs.
Responsibility for these costs will be determined by the agreed shipping terms and sales contract. Such costs are not automatically refundable if an order is cancelled or a refund is approved.
To submit a refund or cancellation request, contact our team using the details below and include your order reference, reason for the request, and supporting documentation.
Company: Evercrest Export
Website: https://evercrestexport.com/
Address: 812 Wallington Cir B, Greenwood, IN 46143, USA
Phone: +1 (317) 766-4271
Evercrest Export may revise this Refund Policy to reflect changes in business operations, order procedures, or applicable legal requirements.
The latest version will be published on this page with its effective date. The terms applicable to an existing order will be determined by the relevant agreement and applicable law.
If you have questions about cancellations, refunds, product quality, or an existing order, please contact our team using the contact information provided above. We will review your request and work toward an appropriate resolution in accordance with the applicable terms.
